FAQs

Are your products cruelty-free? Yes! We are proudly Leaping Bunny certified, meaning that our company did not participate in animal testing at any stage - in either ingredients, product formulation or manufacturing.

No! VREA, LLC is 100% owned and operated directly by Alexandra and her husband, Jeremiah.

Yes! Our product definition of “vegan friendly” are products that do not contain any animal derived ingredients or animal by-products. All current VREA products (including all ingredients used) are vegan and never tested on animals, and our mission will continue with all future products as well.

All of our products are handled with most care and consideration. All naturally-considered ingredients are sustainably sourced, and we define clean as: formulated without parabens, sulfates, talc, fragrance, phthalates, triclosan, synthetic preservatives, mineral oil, formaldehyde, glycols, gluten, animal fats/byproducts, and more.

Our products are designed to be appropriate during pregnancy, however, skin can change so much during pregnancy, so we always recommend checking all your beauty products (ours included) with your doctor before using as this can be a really sensitive time for your skin.

For a suggestion, please try our shade matching tool on the 4-In-1 Concealer product page.

An undertone is the color from underneath the surface of your skin that affects your overall hue. To determine your undertone, take a look at your veins:

• • If they are blue or purple – your undertone is cool.
• • If they are green or yellow – your undertone is warm.
• • If they’re a mixture of the two or you can’t really tell – you probably have a neutral skin tone

Another way to determine your undertone is through the use of your jewelry. Does silver harmonize best with your skin? Does gold? Or both?

• • If it’s silver/white gold or platinum – you are cool.
• • Yellow gold – warm.
• • If both look amazing on you – you are likely neutral.

The last way to test this is to pull your hair back and place a white cloth, like a shirt or towel around your neck and shoulders. The white fabric will bring out a subtle cast of color in your face.

• • Blue or pink – indicate cool undertones.
• • Yellow or peach – warm undertone.
• • Greenish look – neutral undertone.

If you’re either cool or warm, and we don’t currently have an undertone specific to you, NEUTRAL will work absolutely fabulous as well.

It’s also important to know that it is not accurate to assume skin undertones are based on race. Likewise, a person with rosacea will not necessarily have a cool undertone because of the “pink” present on the face. The 3 steps above (either of them) will be far more accurate.

We really hope that will never happen! All our products are clean, dermatologist reviewed and/or tested, hypoallergenic, formulated for all skin types and with ingredients that are non-comedogenic. On the same token, we understand not all products will ever work for every single person, so should an allergic reaction occur, we recommend that you stop using the product and get in touch with us via our contact form to let us know. We'll need some additional details in order to review further and provide any recommendations.

We start processing orders within 24-48 hours and aim to move quick, so you can enjoy our products as quickly as possible! For this reason, cancellation requests are not available at this time.

First, please check the email address you entered at checkout is correct. If it is, please check your email junk / spam folders too. If still not received after 4 hours of placing your order, get in touch with us via our contact form and we'll look into this for you right away. Please send us the full name and email address used on your order to help us locate it.

We're so sorry that your order was unsuccessful! This may be related to the billing information provided. If you wish to reorder, we recommend verifying all billing information (including name, address and billing info) before placing your order again. If the issue reoccurs, you may try an alternative payment method.

Your card has not been charged for this order, however it may have been authorized (a temporary hold of funds on your credit/ debit card) and this will automatically be reversed within 48 hours as your order has now been cancelled.

This may mean that the product is now out of stock. In other words, from the time the item was placed in the cart to the checkout time, the item sold out. Unfortunately, this is a common online shopping occurrence especially during sale periods and/or high-demand product launches.

Due to shipping restrictions, we are not able to ship to the following countries: British Indian Ocean Terr., Christmas Isds, Cocos (Keeling) Isds, Congo - Kinshasa, Cook Isds, Curaçao, Falkland Isds, French Southern Territories, Heard Island and McDonald Islands, Iran, Mayotte, Nauru, Niue, Norfolk Isds, North Korea, Palestinian Territories, Pitcairn Islands, Solomon Isds, Somalia, South Georgia and the South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Syria, Tokelau, Tuvalu, U.S. Outlying Islands, Vatican City, Western Sahara

If an error was made when entering your shipping address please let us know within 24 hours by contacting us via our contact form. Make sure to include your order number AND the correct address.

If the order was already shipped and you have your tracking details, we recommend you contacting the courier to advise them of the address update. We will try our best to make any updates to the address, however depending on the status of the shipment it may not be possible.

We would love to do this for you, but once an order has been submitted to our warehouse, processing begins immediately. We cannot amend orders once they are in the warehouse, however we have a Returns Policy in place, to ensure you’re always happy with your purchase.

If at any point you are not satisfied with your purchase, you can return the item(s) within 30 days of receipt. Please note that the standard Return Policy may vary for items purchased during any sales or promotions. Feel free to contact us via our contact form for any help with specific return-availability.

If any items from your order have been received in an unsatisfactory condition, please let us know within seven (7) days from the order being received. You may notify us via our contact form for assistance. In your contact request, please send us your order number, and clear photos of the damaged item alongside your pack slip.

We monitor return activity for abuse and reserve the right to limit returns or exchanges. Cases reported after seven (7) days of the receipt of your items cannot be considered.

We are incredibly sorry to hear that you have not received your complete order. Please get in touch with us via our contact form within seven (7) days of receiving your order and make sure to include your order number and details of the item(s) missing, along with a picture of your packing slip so we can resolve this right away for you.

We have to monitor return activity due to abuse and reserve the right to limit returns or exchanges. Cases reported after seven (7) days may not be eligible for review.

We're very sorry to hear that you have received incorrect items! Please get in touch with us via our contact form within seven (7) days of receiving your order and make sure to include your order number, and a clear photo of the items received along with the packing slip.

We have to monitor return activity due to abuse and reserve the right to limit returns or exchanges. Cases reported after seven (7) days may not be eligible for review.

VREA Cosmetics isn’t just about creating quality products, it’s about your customer satisfaction as well. And that’s very important to us! If you are not fully satisfied with the items you have received, please get in touch with us via our contact form and provide us with your order number and the issue you are facing. Your items may also be eligible for return. Check out our Returns Policy for more details.

If a promotional item was promised but not received, we need to make that right by you immediately. Simply get in touch with us via our contact form and let us know!

We aim to move as fast as possible in fulfilling your order. Our warehouse processing time is 1-2 business days, then we have to consider shipping times.

For standard shipping in the United States, please allow 3-5 business days (Mon-Sat). For expedited shipping in the United States, please allow 2 business days.

For international orders, please check our checkout process for shipping times as shipping varies from country to country.

You will receive tracking details when your order has been processed in our warehouse and made ready for shipping. Please allow 24 hours for the tracking number to activate.

Please note that the timelines mentioned serve as a guideline and shipping timeframes may be subject to change.

The cost of shipping will depend on your delivery address. After entering your delivery address at checkout, you’ll be able to view different delivery options available to you and their costs.

Yes, we offer 2-day shipping via FedEx to destinations in the United States. You’ll be able to view different delivery options available to you and their costs at checkout.

You will receive an email with tracking details when your order has been processed in our warehouse and made ready for shipping.

Standard shipping in the United States is handled with USPS. You can use the USPS Tracking Form to check the status of your package online.

Expedited shipping in the United States is handled with FedEx. You can use the FedEx Tracking Form to check the status of your package online.

Orders shipping outside the United States are mailed via Passport. You can use the Passport Tracking Form to check the status of your package online.

If you try to track down your order immediately after receiving your tracking details email you may receive an error message. Please wait up to 12 hours and try again for the tracking information to be shown online.

All orders are shipped from our warehouse in Carlsbad, California, United States.

Please wait up to 12 hours for the tracking information to be shown online.

If the tracking details do not update or stay in the same status for more than 48 hours, please get in touch with us via our contact form. Please include the order number and tracking number if you have it, and we will review this for you as quickly as possible.

As consumers ourselves, we find this to be very frustrating, and are very sorry that you haven't received your order! First, we would recommend checking with the shipping carrier to see where the package was dropped off.

If a family member has not picked it up for you and you are still unable to locate your order, please get in touch with us via our contact form. Please include your order number AND tracking number, and we’ll look into how we can solve this for you as quickly as possible.

Unfortunately, we are not currently able to combine orders for delivery. If you placed multiple orders, they will be shipped separately. We are very sorry we are unable to assist further with this request, but as we grow as a company, so will our options.

As a startup brand, we’ve done our best to ship to as many countries as possible immediately out the gate. We are able to ship to most countries, but due to certain regulations, restrictions and COVID-19 restrictions, we are not able to ship to the following countries / territories: British Indian Ocean Terr., Christmas Isds, Cocos (Keeling) Isds, Congo - Kinshasa, Cook Isds, Curaçao, Falkland Isds, French Southern Territories, Heard Island and McDonald Islands, Iran, Mayotte, Nauru, Niue, Norfolk Isds, North Korea, Palestinian Territories, Pitcairn Islands, Solomon Isds, Somalia, South Georgia and the South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Syria, Tokelau, Tuvalu, U.S. Outlying Islands, Vatican City, Western Sahara

We’re hopeful that as we grow, so will our means of delivering our incredible products to you.

PO Box shipping is only available in the United States. Please click the box at checkout if your address is a PO Box.

Unfortunately, we are unable to ship to a PO Box address if the location is outside of the United States and will need an alternative delivery address at check out.

Yes we do, but please note that we cannot be held responsible for the loss or damage of any packages that are delivered to a Shop & Ship / Freight Forwarder address.

APO shipping is only available in the United States. Orders will be delivered by USPS and delivery may take up to 14 days.

Unfortuntely, due to certain regulations, restrictions and COVID-19 restrictions, we are not able to ship to the following countries / territories: British Indian Ocean Terr., Christmas Isds, Cocos (Keeling) Isds, Congo - Kinshasa, Cook Isds, Curaçao, Falkland Isds, French Southern Territories, Heard Island and McDonald Islands, Iran, Mayotte, Nauru, Niue, Norfolk Isds, North Korea, Palestinian Territories, Pitcairn Islands, Solomon Isds, Somalia, South Georgia and the South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Syria, Tokelau, Tuvalu, U.S. Outlying Islands, Vatican City, Western Sahara

We’re hopeful that as we grow, so will our means of delivering our incredible products to you.

Passport (ironically, the name of our international shipping partner), may require you to provide a copy of your government issued passport for clearance and verification purposes.

If Passport has requested this information, please submit it as soon as possible, to ensure a fast and smooth delivery of your order.

If you’d rather not provide this information, please get in touch with us via our contact form so we can inform Passport that they’ll need to return your order to us as it will not be able to pass customs clearance.

In some countries, you will see tax and duty charges applied at checkout and there will be no additional charges to be made upon delivery.

If you are not able to see that, it likely means that the tax or customs duty will be applied to your order by your local customs office after we have shipped your package. Payment is usually collected by Passport on behalf of your local customs office.

Since these taxes and customs fees are not charged by or under the control of VREA, LLC, it is almost impossible for us to foresee what they may be. Various factors usually drive that cost: order value, products ordered, weight, quantities and the country itself. All orders will be shipped from mainland US.

I wish we could be able to provide you with a more accurate figure, but for that you would have to contact your local customs office. You will not be able to proceed to checkout without acknowledging the potential duties and taxes you may be faced with. Please note that tax & duties fees may be calculated against the order value prior to applying any discounts or sale prices.

Passport (our international shipping partner) will notify you if there are any additional tax and duty charges applied to your order. These will be collected by Passport on behalf of your local customs office before or upon delivery.

For delivery to certain countries, applicable tax & duty may be charged at checkout and you should not be subject to any additional charges.

Passport (our international shipping partner) will notify you if there are any additional tax and duty charges applied to your order. These will be collected by Passport on behalf of your local customs office before or upon delivery.

If you are unable to pay these charges, Passport will attempt to return your order back to us. If successful, a refund will be processed within 14 days of receipt. However, the cost of return shipping will be deducted from your refund amount.

Please note that some countries may not allow your order to be returned for failure to pay tax and duty, in which case a refund will not be guaranteed.

For delivery to certain countries, applicable tax & duty may be charged at checkout and you should not be subject to any additional charges.

For all other countries, sales tax or duties may be collected by Passport (our international shipping partner) on behalf of your local customs office before or upon delivery; as per the terms and conditions when placing your order.

Some local customs offices may apply sales tax and duties against the full retail value of the complementary or discounted item(s). They will review the value of the product at retail price and not view this as a free or discounted item.

We have been treating the COVID-19 situation with the most critical care, our priority being to protect the health, wellbeing and safety of our customers, employees and manufacturing/shipping partners.

We are taking all necessary precautions to ensure the highest safety standards are maintained throughout our supply chain and are doing our best to get your order out to you as soon as possible.

Current warehouse processing time is 1-2 business days, and delivery time will vary based on your location.

The timelines are here to provide a general guideline but may also vary if the situational requirements change in your region.

We are currently shipping to all eligible destinations, but some orders may be subject to longer transit times if there are any shipper delays in your area.

Most definitely! Please review our Returns Policy to see if your products are eligible for return.

Our turnaround time for shipping is 24-48 hours. We aim to move quick, so you can enjoy the products as quickly as possible, and for that reason cancellation requests are not available at this time.

If any items from your order have been received in an unsatisfactory condition, please let us know within seven (7) days from the order being received. You may notify us via our contact form for assistance. In your contact request, please send us your order number, and clear photos of the damaged item alongside your pack slip.

We monitor return activity for abuse and reserve the right to limit returns or exchanges. Cases reported after seven (7) days of the receipt of your items cannot be considered.

We're very sorry to hear that you have received incorrect items! Please get in touch with us via our contact form within seven (7) days of receiving your order and make sure to include your order number, and a clear photo of the items received along with the packing slip.

We have to monitor return activity due to abuse and reserve the right to limit returns or exchanges. Cases reported after seven (7) days may not be eligible for review.

VREA Cosmetics isn’t just about creating quality products, it’s about your customer satisfaction as well. And that’s very important to us! If you are not fully satisfied with the items you have received, please get in touch with us via our contact form and provide us with your order number and the issue you are facing. Your items may also be eligible for return. Check out our Returns Policy for more details.

If you are not satisfied with your purchase, you may return your item for free within thirty (30) days. You will be refunded for the amount paid for the product, excluding any shipping costs.

Most definitely! Please review our Returns Policy to see if your products are eligible for return.

Our Returns Policy may vary depending on the promotion and as we develop as a brand and offer sales, that information will be available here.

If you have returned your item using a prepaid label provided by VREA, LLC, that label will be checked and verified at our warehouse. If all return requirements have been met, your refund should be processed within 14 business days of the items being received.

Once the refund has been processed, it can take up to 14 business days for it to reflect with your issuing bank. If you can see that your return items have been received yet it’s been longer than 14 days and a refund has not been completed, please get in touch with us via our contact form and we will look into this asap for you.

If your items are eligible for return and a prepaid label has been provided by VREA, LLC, we recommend you use that return label, as we cannot reimburse shipping costs if the prepaid label was not used.

We do not currently have an exchange policy in place. Any items eligible to be returned, can be returned to us for a refund only. If you need an alternative product, you would be required to return the item and place a new order.

If you are living in the United States, please get in touch with us via our contact form to request a USPS prepaid return label.

Once you have the label:

1. 1. Fill in the return details on the packing slip (don't forget to include this in your return package) along with your items.
2. 2. Remove all extra labels from the shipping box and place the prepaid USPS label from the bottom of your packing slip on the shipping box.
3. 3. Drop off your shipment at an authorized USPS shipping location.
4. 4. Please keep your USPS tracking number as we may request it. You can also track your return shipment using the USPS Tracking Form.

If your order is outside the United States, please get in touch with us via our contact form to request return instructions.

If for any reason USPS states that your return label cannot be used, please get in touch with us via our contact form immediately, so we can resolve this for you. We do not recommend you pay for the return until we can confirm that the payment can be reimbursed. Please accept our sincerest apologies for any inconvenience this may have caused.

We accept all major credit cards as well as PayPal and Apple Pay, if available in your region.

Our Website currently displays many currencies, which you can select from the top right of the Website. If your currency is not selectable on the Website, you will be charged in the default currency which is USD. The currency conversion will then be applied by your issuing bank.

You will be charged when the order has been verified and approved.

The payment process takes place as follows:

1. The authorization. This is the first step in the payment process and it’s basically a temporary hold of funds on your credit/debit card, when you purchase a product using the card payment option. The bank will hold money on behalf of VREA, LLC to ensure there are enough funds to charge, once the order is confirmed. This may reflect as a transaction on your account statement, but no funds have been taken from your account.

2. The funds are transferred from your account. Usually happening within minutes of the authorization. If the order is not authorized, however, the funds will not be transferred from your account and the hold will be reversed after 48 hours. If this happens, you will receive an email from us, letting you know that the order has not been successfully processed and no money has been transferred.

If you have returned your item using a prepaid label provided by VREA, LLC, that label will be checked and verified at our warehouse. If all return requirements have been met, your refund should be processed within 14 business days of the items being received.

Once the refund has been processed, it can take up to 14 business days for it to reflect with your issuing bank. If you can see that your return items have been received yet it’s been longer than 14 days and a refund has not been completed, please get in touch with us via our contact form and we will look into this asap for you.

If your items are eligible for return and a prepaid label has been provided by VREA, LLC, we recommend you use that return label, as we cannot reimburse shipping costs if the prepaid label was not used.

If we have confirmed and informed you that a refund has been processed, it may take up to 14 business days for it to reflect with your issuing bank. If after this time the amount has still not been received, please get in touch with us via our contact form and we will look into this asap for you.

If you receive an email from us, advising that your order was unsuccessful and has been cancelled, it’s not likely that any money was transferred from your account. An authorization may have taken, but that is just a temporary hold on the funds, not an actual transfer of funds. In this case, the hold will be lifted automatically within 48 hours. This timeline however depends on your issuing bank.

If you have any concerns or questions regarding whether or not your card was charged or authorized, please get in touch with us via our contact form.

As long as the card account is OPEN, your refund will still go back on that card regardless of whether the card has been lost, stolen or cancelled.

We cannot refund your order to another card or payment method.

We are terribly sorry if there’s been an error with your refund. Please get in touch with us via our contact form and we will look into this ASAP. In the meantime, please check to make sure that no discounts were applied at the time of checkout.